Master’s degree in Servitization - 1st edition a.y. 24/25

The educational goals and potential jop opportunities are:

• the Servitization, meaning the power shift of business strategy of the manufacturing enterprises from industrial goods to service offer, is a field of extreme interest for management education, based on its economic role, its social and environmental impact and the present technological innovation process, as well as the change of demand and the client’s features.
• the power shift of business orientation towards services arises as a response to the inevitable transformation of the present competitive environment. However, following a servitization strategy requires meaningful changes in the attitude and in the strategic and managing principles, new expertise and skills in people, and also different cultures, organisations and processes.
• as a consequence, it is necessary to develop new education projects focused on the Service Manager, that management figure entirely in charge not only of monitoring the usual activities of the post-sales service in support networks or in the parent company, but also of the development, launch and management of more advanced services, for example in the pay for use or rental areas.
• usually the Service Manager’s responsibilities are about both technical aspects and management duties. These also include, among others, strategic (such us the definition of the services portfolio), organizational (such as the management and control of processes and the staff management), planning and control decisions.
• the need for this professional figure is in significant increase, based on the increasing demand of experts, in different industrial fields, because of the evolution of new servitization strategies, oriented towards the sustainability and favoured by the technological innovation. The mission of the Master programme is, therefore, to train Service Managers of the future in order to respond to a currently neglected training gap.

The admission application must:

• be drafted using the forms that can be downloaded from the dedicated page of the Master's Desk;
• be sent to the Department for Sustainable Development and Ecological Transition of the University of Eastern Piedmont Education and Student Services Office - Student Secretariat - via Galileo Ferraris 107 13100 Vercelli" by PEC, to the address disste@pec.uniupo.it, or alternatively by e-mail, to the address master.altaformazione.polovercelli@uniupo.it;
• the PEC or e-mail must state the wording "Registration application for the Master in "Servitization" - A.Y. 2024/2025;
•  arrive by 12.00 p.m. (italian hour), 28th February 2025

You must attach to the application the following documents:

• a copy of your passport or identity card;
• substitute declaration of certification, pursuant to art. 46 point m) of Presidential Decree 28/12/2000, no. 445, certifying that a degree has been obtained and indicating all the marks awarded in the profit and degree examinations;
• curriculum vitae et studiorum signed with date and place, in order to accept the application.

More specific indications concerning the procedures and requirements for applying for admission and subsequently enrolling in the course are set out in the  Call for admission to the Master's Course, which can be found in the Attachments section.

In order to present the admission application and enroll as auditor or to single courses, please read the Articles 14 and 16 of the Call for Admission.

• Manager of the Master’s programme: Prof. Lucrezia Songini, ordinary professor at DiSSTE, University of Eastern Piedmont
• Assistant Manager: Prof. Paolo Gaiardelli, associate professor at the Department of Engineering Management, Information and Production, Universita degli Studi di Bergamo
• Email address for Master’s:   master.altaformazione.polovercelli@uniupo.it

Other members of the Course Council are:

• Prof. Anna Pistoni member (University of Insubria);
• Prof. Mario Rapaccini member (University of Florence);
• Prof. Federico Adrodegari memeber (University of Brescia).

• Presentation of admission requests: 28th February 2025, 12 pm (Italian time)
• Publication of ranking: 7th March 2025, by 6 pm (Italian time)
• Presentation of enrolment request and payment of 1st instalment: 21st March 2025 2024, 12 pm (Italian time)
• Payment of 2nd instalment: by 2nd May 2025

Fee: € 4,516 to be paid in 2 instalments: 

• 1st instalment: € 3,016 to be paid by registration date (of which € 16.00 of revenue stamp);
• 2nd instalment: € 1,500 by 2nd May 2025.

 The contribution fee to be paid for the single courses is €250 per day (equal to 8 hours of lessons), to be paid in a single instalment by the deadline set for enrolment in single courses, i.e., 7 days before the date of the beginning of the course on which you wish to enrol.

• Duration: annual. Classes will be approximately on Thursday afternoons (online from 14 pm to 18 pm) band on Fridays and Saturday (from 9 am to 13 pm and from 14 pm to 18 pm) both in-person and online.
• Location: The majority of lessons will be held online, with some at the DiSSTE premises of the University of Eastern Piedmont.
• Start date: April 2025
• End date: February 2026
• Attendance: to be admitted to the final exam, you must attend at least 75% of lessons.
• Hours and credits: 1500 hours: 304 face-to-face teaching, 646 private study, 525 internship and 25 for drafting of thesis. Completion of the Master’s and passing the final exam earn 60 academic credits.

The earning of credits is subject to students passing specific ongoing tests at the end of each course, consisting of multiple-choice questionnaires or open questions aimed at ascertaining the knowledge and skills acquired.

At the end of the training course, the candidate will instead be subjected to a final test consisting in the defence of the Master's thesis.

Please note that the intermediate tests and final exam do not apply to auditors.

Any candidate who has complied with the attendance requirement and has passed the midcourse tests, as well as the final exam, will be awarded the joint Master's degree in "Servitization in the automotive sector" signed by the Rector of the University of Eastern Piedmont and the Rector of the University of Bergamo.

A certificate of attendance will be issued to all auditors who have complied with the compulsory attendance regulation.

For more information, contact the Teaching and Student Services Office – Student Secretariat of the Department of Sustainable Development and Ecological Transition, via the page UPORisponde.